Deleting your data from Watsy

1What this page covers

This page covers everything processed by the Watsy platform operated by ربوع قرطاج للتجارة العامة محدودة المسؤولية شركة خاصة: your account and organization data, your WhatsApp and other messaging-channel conversations and their media, your customer cards, the AI assistant's knowledge, and the access tokens connecting you to messaging platforms.

2Deleting it yourself from the console

You need no permission from us for any of the following — all of it is available directly inside your account:

• Delete a message or a conversation: from within the shared inbox, using the delete option on the message or the conversation.
• Delete a document from the AI assistant's knowledge: from the AI assistant page — you can disable the document or delete it permanently along with its vector representations.
• Delete a customer card: from the customers page, including the tags, notes and custom fields attached to it.
• Remove a team member: from the dashboard, which ends their access immediately.
• Disconnect a WhatsApp number: from the connection page — the access token we hold is deleted at that moment.

3Requesting full deletion of the account and all its data

To delete everything permanently, send an email to privacy@watsy.pro including:

• Subject line: “Data deletion request”.
• The email address registered on your account.
• Your organization's name inside Watsy.
• The connected WhatsApp number, if any.
• What you want deleted: the entire account, or specific data that you name.

We may ask for proof that you are the account holder or are authorised to act on their behalf. This is not an obstruction of your request but a protection of your account against a deletion request submitted by someone else.

4How long it takes

• Within two business days: we acknowledge receipt of your request.
• Within thirty days at the latest: deletion is carried out across our live systems, and we send you written confirmation of it.
• Within ninety days: the periodic backups that contained your data are replaced in their normal rotation.
• Media (images, audio and documents) is deleted from storage within the same cycle, in addition to the automatic deletion when your plan's retention period ends.

5What is retained, and why

We may retain a minimum of records after deletion, for legal rather than commercial reasons:

• Billing records and accounting documents: for the period required by tax and accounting law.
• A brief audit record: evidencing that the deletion was carried out and when — without any message content.
• Anything a court order or legal obligation requires us to retain.

Whatever is retained is stored to the minimum extent possible, and is not used for any operational or marketing purpose.

6If you are a customer of a business that uses Watsy

If a business messaged you through Watsy and you want your data deleted, that business is the controller of that data and we process it on its behalf. Accordingly:

• Direct your request to that business first — the decision is theirs.
• If you cannot reach them, write to us at privacy@watsy.pro and we will pass the request on and support them in carrying it out.
• You may always ask the business to stop messaging you, and it is obliged to comply immediately under Meta's policies and our terms.

7Disconnecting your number from Watsy on Meta's side

In addition to deletion on our side, you can revoke the Watsy app's access to your WhatsApp Business account directly through Meta:

• Sign in to Meta Business Suite with an account that administers your WhatsApp Business account.
• Open Business settings → Accounts → WhatsApp accounts, and select the account concerned.
• Under Connected apps / App permissions, remove the Watsy app's permission.

This stops any access on our part immediately, even before our internal deletion completes. Then send the deletion request to us to remove whatever remains stored with us.

8Contact

• Deletion and privacy requests: privacy@watsy.pro
• Legal matters: legal@watsy.pro
• Postal address: بغداد/ الامين الثانية/نواب الضباط/م ٧٤١/شارع ٣٨ المرقمة م ١٣/رقم الابواب١٣/٧/١

See also our privacy policy and terms of service.